Refund & Return Policy

Because we sell live bulbs and plants, which are perishable and sensitive products, all sales are final and we do not accept returns or exchanges. Please order carefully and feel free to contact us if you have any questions before purchasing.

Damages and Issues

Please inspect your order immediately upon receipt. If your bulbs arrive damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at orders@bellasaffron.com with your order number, photos of the bulbs and packaging, and a description of the issue.

We will promptly evaluate the issue and determine the appropriate resolution.

Live Bulbs & Growing Results

Our saffron crocus corms are inspected before shipment and carefully packaged for their journey to you. Because corms are living plant material, some natural variation in size, shape, color, outer tunic, and appearance is normal and is not considered a defect.

Once bulbs have been delivered, growing and flowering results can be affected by many conditions outside our control, including storage, planting depth, soil, drainage, watering, temperature, climate, pests, disease, and other environmental conditions.

For these reasons, we cannot guarantee that every individual corm will sprout, flower, or multiply.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns or exchanges on bulbs, plants, or other perishable items. Once live plant material has been shipped, it cannot be returned to our inventory or resold.

Custom or personalized orders are also non-returnable. Sale items and gift cards cannot be returned or exchanged.

Please do not send bulbs or plants back to us without contacting us first.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders may be canceled and refunded if they have not yet been packed or shipped.

Once an order has been packed for shipment or shipped, it cannot be canceled.

Shipping Policy

We currently ship only within the United States. Please ensure your shipping address is within the U.S. before placing your order.

Bella Saffron is not responsible for delays caused by the shipping carrier or circumstances outside our control. If your package is lost, significantly delayed, or arrives damaged, please contact us so we can help determine the appropriate next steps.

Questions

If you have any questions or concerns about your order, please contact us at orders@bellasaffron.com. We’re happy to help!